Refunding a Transaction

To refund a transaction you will need to visit your Stripe or Square account and process the refund. At present this is not possible via the GiveTap admin panel.

You can identify the transaction by going to the 'Reports' section and exporting a Payments Report. Inside the report you will see a 'Payment ID' column which will contain a reference for every one of your payments. Copy this payment reference and search for it inside your Stripe or Square account.

Specific refund guides for each payment gateway can be found below:

Stripe: https://support.stripe.com/questions/how-to-refund-a-customer

Square: https://squareup.com/help/gb/en/article/6116-process-refunds

Please note, refunding a transaction inside your payment account will not change its status inside GiveTap, nor the status of tickets you have sold. If you would like us to delete a donation, and therefore reduce the amount shown on fundraising pages and campaign totals, please email us on support@givetap.co.uk. If you've refunded a ticket and would like to invalidate that ticket, head to the campaign, click 'View Tickets' and either search for the ticket or find it in the list. Once found, you can change the ticket's status to 'Void'. If you would also like to delete the supporter's page, head to the fundraiser list, search for them and you can delete their page through this interface.